Understand before transferring

Qualify and route calls without having the customer repeat.

BeAI identifies the reason, requests the necessary information and then responds, transmits or transfers depending on the scenario.

Identify what the caller is actually seeking.

Apply the emergency and escalation criteria defined by the company.

Orient to the appropriate information, action, service or person.

Test the qualification in a business scenario.

Twelve issues show different ways to collect and direct a request.