From the first word to the right action
How does a telephone AI agent work?
BeAI transforms speech into intent, connects that intent to your rules, and provides the intended response or action.
The progress of a call
Four visible steps, multiple controls in the background.
- 1
Listen
The voice is transcribed and the language detected. The caller uses natural language.
- 2
Understand
BeAI identifies the intent, context, information already given and the level of urgency expected by the scenario.
- 3
Respond or take action
The agent consults the authorized sources and then informs, qualifies, reserves, sends a message or triggers a configured action.
- 4
Hand over
A significant, sensitive, urgent or misunderstood request is transferred according to the agreed rules.
BeAI does not guess: it follows your business rules
The agent relies on the information you validate.
The configuration specifies what BeAI can say, request, consult and transmit. Authorized documents, pages and business data constitute its knowledge base. The procedures determine the steps to follow and the cases that require a human.
After the call
- Conversation transcript
- Recording of voice conversations
- Overall sentiment analysis
Take it to the next level with voice AI.
Automate your exchanges, qualify your prospects and no longer leave any call unanswered